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Coin Sets
Q: Are all of your Proof & Mint Sets Unopened?
A: Unless they are specifically marked as Unopened then have most likely been opened. We inspect our sets before shipping them out to check for Damage, Problems, and to make sure we are shipping you the correct set.
Q: What is your return policy on Proof & Mint Sets?
A: If you are not happy with the proof or mint sets you receive, just contact our sales department at sales@philscoins.com and we will either replace the set or refund your purchase price.
Q: Do all your early proof and mint sets have the original envelopes?
A: Not Always; most of our early proof and mint sets have the original envelopes, but if the original envelope is in poor condition, we may replace it with a "Replacement Envelope." These envelopes are custom made to match the original envelopes. Most collectors cant even tell the difference between a Replacement Envelope and the original envelope.
Q: Do your reseal these Replacement Envelopes to make them look like Unopened Sets?
A: No, if we use a Replacement Envelope then we do not reseal the set; they are left open so we can inspect the set before we send it out.
Coins
Q: I don't see a coin that I am looking for; do you have your entire inventory on your website?
A: No, Our Inventory changes so quickly that it would be impossible to keep up. We are working on improving our selection of coins and we hope to have a larger selection of items in the coming months.
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