Return Policy

  We have a 100% Customer Satisfaction Guarantee, so if you are not completely satisfied with your order, simply contact us with the issue and we will work to resolve any issue (You must contact us within 14 Days from the day the package was received). This policy is for only non-bullion related items and Modern Certified Coins. For our policy on bullion related items please read below at “Bullion Return Policy”, for Modern Certified Coins read the section “Modern Coin Policy”.

 Bullion Return Policy

  The return policy on bullion related items is: once you have received your order number, the price is locked in for you and the transaction may not be cancelled. If you wish to return these products, you may sell these items back to us based on the current market value; any deficit between the purchase price and our buy back price is you’re responsibility to pay. If your items are shipped before you contact us, then you will be responsible for the return postage to our store. Bullion related items are as follows, but are not limited to just these items ( Silver Bars & Rounds, 90% & 40% Coins Silver, War Nickels, Common Date Gold coins below Uncirculated condition).

 Modern Coin Policy

  Modern Certified Coins (All Coins from 1982 to present) that have been certified by PCGS or NGC will not be eligible for refunds nor exchanges. These coins have been certified by these third party grading services, and are guaranteed by them to be in the condition as advertised. However if the coin has a defect, such that it would prevent this coin for being certified at the date of sale, Phil’s Coins will exchange this coin, if one is available, otherwise we will issue you a full refund for this item.

Phone Orders

Phil’s Coins will gladly accept phone order for items on and off the website, but since your information is transmitted via a phone and was not enter by the customer, any error in information my delay your order being processed.  Also, since your order was not taken via the internet the products you orders may or may not be available due to other orders being taken before you order is processed.  If this occurs that this will fall under the Terms of Service item #2.

Terms of Service

   1. Prices are subject to change without notice.
   2. All items subject to prior sale.
   3. All non-bullion items have a fourteen day return privilege. Coins removed from their holders are not returnable.
   4. Bullion items are returnable subject to price adjustment due to market fluctuation and restocking fee.
   5. We reserve the right to specify methods of payment for some items, or to require alternate forms of payment.
   6. For bullion and other items which require payment by check, the payment must be postmarked by the next business day after the order date, and must be received within seven days. Otherwise we will not guarantee the purchase price.
   7. The standard minimum shipping and handling charge of $5.00 applies to packages shipped Priority mail within the continental United States. Orders requesting express shipping will be given priority handling. Some items may specify a lower service level (i.e., books and albums may specify "bound printed matter" shipping service).
   8. All orders are shipped only to verified or credit card billing addresses.
   9. Products purchased online that are no longer avaiable due to a previous sale or error in listing will either be Canceled or Backordered as the descetion of Phil's Coins.

  10. Unless we are directed otherwise, we will delete unavailable items from your order and ship all available items.
  11. We reserve the right to limit quantities.
  12. Kansas residents are subject to 6.3% sales tax on total cost of order including shipping, handling, and insurance charges.
  13. The terms 'Common Date' and 'Mixed Dates' do not guarantee inclusion of any specific date, only that coins fall into specified date range. 'Mixed Dates' may contain duplicates. The term 'Different Dates' refers to lots that may contain coins minted during the same year but at different mints.